“Every time you do something right for a customer, they give you a chip and put it in a bowl. But when you do something wrong, they dump the whole bowl out and start over.” Oof — that one hits, doesn’t it? 😅 It’s such a good reminder that great customer experiences aren’t about being perfect…they’re about caring. Anyone can sell coffee, but what really matters is how people feel when they walk through the door. At Front Porch Café, we want every visit to feel like a warm welcome, a familiar smi

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