Southwest Airlines needs to do some major damage control to "win back" the hearts of formerly loyal passengers who feel ...

Airline carry-on rules aren’t what they used to be. Here’s how policies differ and why overhead bin tension is rising.

Southwest Airlines is adjusting its new boarding process after passenger complaints about overhead bin space. The airline is installing larger overhead bins on its aircraft to increase carry-on ...

(NEXSTAR) – Southwest Airlines is “refining” a few aspects of its new seating policy amid a less-than-enthusiastic reception from both customers and crew members. “I was on a flight — and there’s just ...

This voice experience is generated by AI. Learn more. This voice experience is generated by AI. Learn more. Southwest Airlines' new baggage and boarding policies are off to a problematic start ...

A woman who attempted to skip the line for elite status customers was turned away by a gate agent, leaving both fellow passengers and social media users profoundly satisfied. According to the post, ...

No one wants to be stuck in the airport, as long lines, delayed flights, and frustrated passengers can make even the shortest trip feel much longer. Despite security tech projects that could change ...

It’s safe to say that Southwest Airlines’ transition to assigned seating is off to a turbulent start. Customers have taken to social media platforms for days to complain about things like lack of ...

Southwest Airlines passengers made their final boarding-time scrambles for seats on Monday as the carrier ended the open-seating system that distinguished it from other airlines for more than a ...

For decades, Southwest Airlines’ boarding process was as distinctive as its bright-colored planes. Passengers checked in early, grabbed an A, B, or C boarding position, and raced to claim their ...