The views and opinions expressed herein are the views and opinions of the author and do not necessarily reflect those of Nasdaq, Inc. Founded in 1993 in Alexandria, VA., by brothers David and Tom ...

CFO Greenwald stated, "Our continued strong financial results and healthy balance sheet are enabling strategic investments in our growing AI capabilities, sales resources, as well as further expansion ...

Revenue-- $151.2 million for the fiscal first quarter ended Sept. 30, 2025, up 16.5% from $129.7 million in the prior year quarter, with growth led by retail and e-commerce at 25%, health tech at 19.5 ...

The call center is expected to receive and process 6,000 to 7,000 calls per day. U.S. Immigration and Customs Enforcement plans to establish a "National Call Center" in Nashville, Tennessee, to help ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...

The ibex is far from a humble mountain goat—it’s one of history’s most enduring artistic symbols. So prolific is its presence in prehistoric art, in fact, that a new study suggests the animal held ...

The day the Oklahoma Tax Commission (OTC) launched its new cloud-based call center, its Taxpayer Resource Center processed 105 more calls than usual and reduced its time to write call summaries. The ...

View of Nicaraguan workers at the “Ibex” call center in Managua. These centers provide bilingual Nicaraguans with a much-needed source of independent employment. Photo: from Ibex website Among other ...

Have you ever found yourself repeating the words "speak to a human please" while on the phone with customer service? If so, you're among the roughly 70% of Americans who find interacting with ...

Over the AI hype yet? Corporations everywhere definitely aren’t, particularly with the latest report that Microsoft saved a whopping half a billion dollars in the last year alone with the technology.