For wealth management firms, finding and converting the best potential clients is essential for organic growth.

Voice is not dead; it’s being reborn through AI, offering businesses a smarter, faster and more cost-effective way to serve ...

Reply, a global systems integrator and consulting firm, specialised in AI-driven solutions and intelligent systems, is taking ...

The revelation that UK technology secretary Peter Kyle has been using ChatGPT for policy advice has sparked debate about the ...

The best customer service brands 2025 include Apple, Sam's Club, and luxury hotel companies like Mandarin Oriental and ...

Businesses are using AI for more than answering the phones. Jagriti Dawar, branch president for RobotLab of Eastern ...

By the end of 2025, e-commerce will have totally turned around with the use of AI. First in the line of these changes is ...

Artificial intelligence (AI) customer management software firm Salesforce will invest US$1bil in Singapore over the next five ...

Learn the value of AI transformation and how three Microsoft AI platforms, including Microsoft Copilot, boost productivity in this Microsoft Cloud blog.

Nearly two-thirds of consumers surveyed see AI’s potential to increase the quality and speed of customer service. Genesys has released its latest research report The State of Customer Experience – ...

The rise of AI 'agents' is quickly reshaping the workplace, as their potential to redefine numerous job roles increases.

EY’s research found that 74% of financial firms have already launched proof-of-concept GenAI projects, while 11% have moved ...