While email has been a marketing mainstay for decades, it continues to evolve based on consumer behavior. Research firm Capterra has identified three trends that are driving that evolution and offers ...

Uptiq has launched the Developer Edition of the AI Workbench, a platform to help developers create artificial intelligence aents and agentic applications for the financial services industry. This new ...

Sprinklr, providers of a unified customer experience management (Unified-CXM) platform, has integrated with Bluesky for insights and content publishing.

SugarCRM's new CEO David Roberts on why he joined the company as CEO, why he describes himself as a mechanical strategist, and how the company will help their customers benefit the most from AI ...

Sprout Social has rebranded Tagger Media as Sprout Social Influencer Marketing to help companies discover, activate, and scale influencer partnerships.

Outreach has added to its Sales Execution platform to increase efficiencies across the sales cycle. The platform updates include the following: Expanded Mobile Sales Execution, to help sellers execute ...

Pega AgentX is an agentic orchestration capability that transforms workflows built in Pega GenAI Blueprint into conversational agents that guide customers through processes.

SAP today introduced SAP Business Data Cloud to unify all SAP and third-party data throughout organizations.

Consumer intelligence company NielsenIQ has launched Strategic Analytics & Insights, integrating its Advanced Analytics Consulting, Consumer & Marketing Insights, BASES, and extensive datasets into a ...

By 2027, 40 percent of all customer service issues will be fully resolved by unofficial third-party tools powered by generative artificial intelligence, according to Gartner.

ServiceNow CMO Colin Fleming shares why the company is rebranding themselves as a CRM company in the midst of the rapid and significant impact agentic AI is having on the industry. And also shares a ...

The Nooks and LeadIQ integration helps sales teams connect with prospects through automated mobile data verification and enrichment.