A new report also suggests that half of the companies planning drastic cuts and replacing workers with AI will drop their ...

Zapier reports that shadow AI refers to unapproved use of AI tools by employees, posing risks to security and productivity.

At AT&T, we’ve learned that customer obsession is the North Star guiding every decision, every innovation, every interaction.

Zapier reports on Agentic AI, a system of interconnected AI agents collaborating to autonomously achieve complex goals with ...

The CX discipline is growing up — shifting from adolescence to college years, where clarity, accountability and measurable ...

Klaviyo (KVYO) is rated a buy with growth in B2C CRM and strong customer momentum. KVYO is enlarging its TAM and deepening ...

We hosted our second business summit in India where we showcased tools and features that will empower businesses of all sizes ...

Customer churn is not solely a customer success problem. Here's how to adopt a holistic, company-wide approach to customer retention.

Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...

Riders trying to call a customer service representative may not be able to connect directly because of ongoing technical ...

Tesla’s customer service reputation is mixed, with a large proportion of Tesla owners reporting being dissatisfied.

E-commerce platforms like Flipkart and Swiggy are putting human support behind paywalls, pushing AI as the default frontline.