Well-designed IVRs resolve issues, reduce cost and leave customers with a positive impression. Poorly designed ones create ...

It starts the same way every time. You ring a customer support line, and a robotic voice greets you with a labyrinth of menu ...

Exploring the challenges faced by seniors in the digital world, from OTPs to biometrics, CAPTCHA, IVR, and chatbots.

Stepping up to lead the charge was Rohan Salvi, appointed as Dialogflow CX Architect. His challenge was the professional ...

Glia, the leader in AI interactions for banking, today announced its next-generation Voice AI at the company’s annual ...

Technology conferences often follow a familiar arc. Product launches. Customer stories. A few bold predictions. But at Twilio ...

Discover how NLP and AI are impacting search, changing SEO best practices, and how investors can take advantage of these ...

VoiceCare AI to Present at Becker’s Health IT + Revenue Cycle Conference 2025 Hospitals and health systems are under increasing pressure to improve ...

Whether you’re selling deep-sea fishing equipment or vegan dog treats, managing customer calls is critical for any growing ...

Salesforce has announced the general availability of Agentforce 360. The Agentic Enterprise represents a new model for work — where AI elevates people rather than replacing them. In an Agentic ...

Recent threats by Attorney General Pam Bondi to prosecute "hate speech" and by Federal Communications Commissioner Brendan Carr to penalize ABC affiliates over Jimmy Kimmel's comments have thrust the ...

Attorney General Pam Bondi on Tuesday clarified remarks made on Katie Miller’s podcast where she suggested hate speech could be prosecuted under the law. “Hate speech that crosses the line into ...