Heskett, J., W. E. Sasser Jr., and L. Schlesinger. The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value. New ...

Operators of small and medium enterprises (SMEs) in Nigeria have been urged to seek expansion of manufacturing value chain to meet ...

and after-sales services as their main source of value added in global value chains (GVCs). We discuss the role of services in GVCs in observing the service industry's contributions to exports and ...