Aimpoint Technology is a Salesforce advisory firm specializing in public sector and state government engagements. With team members who spent over a decade inside Salesforce, Aimpoint brings deep ...

The company's move from contact center partner to competitor reflects a wider recognition of CCaaS's rise over CRM.

Salesforce's new CCaaS shifts CX architecture, placing resolution at the core by interpreting intent and automating workflows across systems.

Managing a small business often means handling everything - from operations to customer service - leaving little time for ...

Capita is back under the spotlight after a headline cut in one analyst’s price target to £3.00 from £4.05, alongside a ...

Want to improve ITSM workflows and efficiencies? Here are the top 5 AI features to look for ...

New AI Workflows turn spreadsheets into a control center for the Agentic Web, enabling organizations to automate ...

New UPI-enabled credit cards offer convenience and rewards. Kiwi, HDFC Bank, IDFC FIRST Bank, and Axis Bank provide options. Users can make payments via UPI apps and earn cashback, reward points, and ...

Modern Treasury today announced it is joining the newly launched Mastercard Crypto Partner Program as an On/Off-Ramp Provider, helping connect traditional financial infrastructure with the next ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...