“There was a lot of pushback from some of the higher level executive management team,” Farrell noted, “At the time…there were a lot of different stories out there about how AI was returning inaccurate ...

The BSNL has invited an expression of interest for outsourcing of operations and maintenance (O&M) of its Customer Service Centers (CSCs) in Tirupattur, Arakkonam, Arani, Chengam, Vaniyambadi, ...

Financial institutions are actively moving key customer-facing processes to AI agents, marking a rapid transformation in how ...

AI agents in-house, though only 10% have deployed at scale; Nearly half of banks and insurers are creating new jobs to ...

Syncron, a global leader in intelligent Service Lifecycle Management (SLM) solutions, today announced it has been named a Major Player in the IDC MarketScape: Worldwide AI-Enabled Service Parts ...

After a lengthy development process, Virginians will now be able to use their smartphones at select locations to share their ...

Businesses and individuals may apply for a permanent workforce parking permit for the Granada Lot, located at 78 Bridge St., ...

AES Ohio, a subsidiary of The AES Corp., said Monday it filed an application for a three-year rate plan with state regulators ...

At Celosphere 2025, six enterprise leaders from Pfizer, Deutsche Telekom, DHL, Standard Bank, Metro Bank, and NN Bank ...

Net Dollar Retention (NDR): The percentage of recurring revenue retained from existing customers over a period, including ...