“There was a lot of pushback from some of the higher level executive management team,” Farrell noted, “At the time…there were a lot of different stories out there about how AI was returning inaccurate ...

The BSNL has invited an expression of interest for outsourcing of operations and maintenance (O&M) of its Customer Service Centers (CSCs) in Tirupattur, Arakkonam, Arani, Chengam, Vaniyambadi, ...

Financial institutions are actively moving key customer-facing processes to AI agents, marking a rapid transformation in how ...

AI agents in-house, though only 10% have deployed at scale; Nearly half of banks and insurers are creating new jobs to ...

Syncron, a global leader in intelligent Service Lifecycle Management (SLM) solutions, today announced it has been named a Major Player in the IDC MarketScape: Worldwide AI-Enabled Service Parts ...

After a lengthy development process, Virginians will now be able to use their smartphones at select locations to share their ...

BSNL has invited applications for outsourcing the operations and maintenance of its Customer Service Centers in various Tamil Nadu locations.

AES Ohio, a subsidiary of The AES Corp., said Monday it filed an application for a three-year rate plan with state regulators ...

The company used its showcase IFS Industrial X Unleashed event in Tribeca, New York, to share its vision in this space and ...

At Celosphere 2025, six enterprise leaders from Pfizer, Deutsche Telekom, DHL, Standard Bank, Metro Bank, and NN Bank ...