VIENNA, VA (November 10, 2017) – Monitoring center operators are the critical link between alarm notifications and first responder dispatch. Their performance level is crucial to positive outcomes.

MCLEAN, Va.—The Monitoring Association (TMA) has announced the launch of its AVS-01 Alarm Validation Scoring Standard online training, an interactive three-module course. Developed primarily for ...

VIENNA, Va.—The Monitoring Association recently announced a new Level 1 training course for operators. The previous Level 1 course was “Like drinking from a fire hose … it was just too much ...

Franklin joins The Monitoring Association as chief of staff with nearly two decades of experience in association operations ...