UP THE CALL TO HOLD A PHONE PROVIDER ACCOUNTABLE. KETV NEWSWATCH SEVEN’S JOEY SAFCHIK FOLLOWS UP ON A STORY WE BROUGHT YOU LAST WEEK ABOUT A GREAT GRANDMA WHOSE PHONE LINE WAS DOWN FOR TWO MONTHS.

Telecom provider CenturyLink left a couple in Oregon without landline phone service for two months, then sent a bill for $239. CenturyLink customer Kirstin Appel and her husband live in Banks, a city ...

CenturyLink customers in Essex may soon see a stop-gap solution to outages and poor phone service there, but the plan proposed by the telecommunications giant raises as many questions as it answers.