“Mrs. Jones” is in the middle of the dayroom, once again engaging in verbal abusiveness that disrupts the residents, families and staff on her unit. When Rosa, the CNA, notices this, she immediately ...
Editor’s Note: This is part 2 of CS’ two-part series on behavioral threat assessment and management (BTAM) teams. Part 1 defined BTAM, who should be on a BTAM team, and how cases should be managed.
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