The operations that businesses do to plan, develop, run, and maintain their information technology (IT) services for both ...

CIOs are seeing major shifts in how IT delivers services to the rest of the business, thanks in large part to AI agents.

Your organization's service desk serves a critical role in resetting passwords, resolving IT issues, and setting end-users up with the software they need. And as the ...

The Pentagon wants to cut several IT contracts with tech consulting firms in an effort to reduce duplicative spending and increase efficiency by relying on the defense civilian workforce, according to ...

Uptime Institute finds networking problems are the root cause of most IT service-related issues, while power is the primary source of data center downtime, and cyberattacks are becoming a significant ...