Destination CRM

The 2017 CRM Service Leaders: Workforce Optimization

The contact center workforce optimization (WFO) software market has reached a turning point. According to DMG Consulting’s 2016 “WFO Mid-Year Market Share Report,” the total company revenue for the ...
Destination CRM

Don’t Believe Everything You Hear About WFO

The outlook for contact center workforce optimization (WFO) is outstanding, with the quality and variety of solutions ever-improving (see figure for a functional view of WFO suites). Contact centers ...
Business Wire

ZOOM International Announces Listing in Cisco SolutionsPlus

FRANKLIN, Tenn. & PRAGUE--(BUSINESS WIRE)--ZOOM International, a provider of omnichannel customer experience and workforce optimization (WFO) software for contact centers, today announced major news ...
Business Insider

Workforce Optimization Product & Market Study, 2019-2020 Featuring 6 Key WFO Vendors - Aspect Software, Authority Software, Calabrio, NICE, OnviSource, Verint Systems, and ZOOM ...

DUBLIN, Feb. 21, 2020 /PRNewswire/ -- The "2019-2020 Workforce Optimization Product and Market Report" report has been added to ResearchAndMarkets.com's offering. Demand for traditional workforce ...
The Financial

HP Helps Businesses Deliver Exceptional Customer Experiences with Enhancements to HP Workforce Optimization Software Suite

The FINANCIAL — HP Software on February 26 announced significant enhancements to its Workforce Optimization (WFO) software suite, designed to help contact centers manage call recording, agent ...