Tripadvisor’s Viator has long been one of the largest online travel agencies for tours and activities. But to juice its revenue, it began letting tour operators spend more for better placement in ...

I recently booked an “Eat like a Local” walking tour in Honolulu through Viator. I arrived early at the origination point and stayed there for half an hour after the agreed-upon time. The tour guide ...

After Char Fischer’s walking tour is canceled without notice, the company through which she booked the excursion, Viator, refuses to answer her calls — or issue a refund. What gives? Q: I recently ...

Viator, the company that created a one-stop shop for excursions and day tours at destinations around the world, continues to enhance its offerings, especially in making the ability to book a tour ...

QUESTION: I’m writing regarding a recent Viator tour in Paris. I booked the Eiffel Tower Reserved Access Tour and optional Summit by Lift Tour for four people. The day before the tour, I received an ...

Tripadvisor has been dancing around tours and activities for a while, as it is a natural fit for it, and with Viator, it makes its first large foray into it. Breaking: Tripadvisor has made its first ...

Dear Travel Troubleshooter: I recently booked an “Eat like a Local” walking tour in Honolulu through Viator. I arrived early at the origination point and stayed there for a ½ hour after the ...

Q. I recently booked an “Eat like a Local” walking tour in Honolulu through Viator. I arrived early at the origination point and stayed there for half an hour after the agreed-upon time. The tour ...