Wai Wong is the Founder, President and Chief Executive Officer of Serviceaide, a global provider of enterprise service management solutions. Enterprises across every industry are grappling with the ...

Customer relationship management (CRM) is a technology-driven approach to managing a company's interactions with its potential customers. A CRM system generally helps businesses organize customer data ...

Processes and process automation take many forms. Here’s how to navigate the growing ecosystem of tools for automating everything from simple repetitive tasks to complex custom workflows. In 2015, ...

SiSiC (reaction bonded silicon carbide, RBSIC) spray nozzles are valued for their outstanding wear resistance, corrosion resistance, high-temperature stability, and long service life. Compared with ...