Recent changes to the federal student loan system have made it difficult for some borrowers to get accurate information on their accounts. Experts shared tips on how to get someone on the phone who ...

Jake Safane has nearly 15 years of journalism and marketing experience on topics ranging from local entrepreneurship to international banking. He has written for publications such as The Economist, LA ...

The Consumer Financial Protection Bureau (CFPB) has released its annual report about problems with student loans. Basically, companies that manage student loans (called "servicers") are making a lot ...

The Department of Education has shut down but for most former and current college and university students, it's business as usual.

Mary Cunningham is a reporter for CBS MoneyWatch. Before joining the business and finance vertical, she worked at "60 Minutes," CBSNews.com and CBS News 24/7 as part of the CBS News Associate Program.