As a small business owner, you're probably going to spend the better part of every day communicating – communicating with your employees, customers, potential customers, vendors, as well as ...

The basic sales process consists of establishing contact with a customer, developing a relationship of trust, presenting the product's value proposition, handling customer objections, closing the sale ...

Effective communication is a connection between people that allows for the exchange of thoughts, feelings, and ideas, and leads to mutual understanding. This exchange is evidenced when a speaker sends ...

Although interpersonal communication encompasses all forms of communicating, oral, written, and nonverbal, the term is usually applied to spoken communication that takes place between two or more ...

Standards are established for a reason in business — repeatable processes yield repeatable results. But that doesn’t mean some flexibility shouldn’t be allowed under certain circumstances. The key is ...