The software industry is not easy to understand for the regular customer. Therefore, SaaS companies must look for ingenious marketing methods to bring CX to the next level. This is a mandatory step ...

Passive support is based on embedded in-app support features that help customers understand or resolve issues without intervention by customer support. Proactive support is primarily concerned with ...

Software as a service (SaaS) holds a vast variety and amount of sensitive data, such as payment card numbers and personally identifiable information. Accordingly, SaaS environments are a particularly ...

Software as a service and low-code platforms can make some aspects of agile and devops easier, but not without adjustments. Here's how to modify your team's best practices for SaaS and low-code ...

Opinions expressed by Entrepreneur contributors are their own. As the saying goes, software as a service (SaaS) product owners are often expected to “wear every hat”—but the journey to becoming an ...

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The recipe for success in delivering applications as a service is still being written. One company that wants to stay at the leading edge of discovering those ingredients is OpSource, which ...

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Backup best practices for Microsoft Office 365 and cloud-based SaaS applications Your email has been sent By David Friend, CEO and co-founder, Wasabi Technologies Microsoft Office 365 and other ...

SaaS (software-as-a-service) solutions are transforming the way public sector organizations function by making it easier to configure and implement applications with little or no work from the IT ...

Shyam Kumar is a senior leader & an industry expert in enterprise cloud security, integration and automation using AI/ML technologies. A new economy around SaaS (Software as a Service) has evolved.