Lately I’ve been busy hunting for the right people to join our growing team at When I Work. Chad Halvorson, our CEO, and I have been talking to a lot of candidates interested in the role (it’s still ...

A bit of friction in your growth funnel is a good thing. In fact, I will go even further and declare that some amount of friction in this area is great! One of the biggest misconceptions when it comes ...

The digital economy is shifting faster than most teams can adapt. The Epic vs. Apple ruling, which loosened the App Store’s control over payment flows, simply accelerated a transition that was already ...

Should employee engagement be viewed through an HR lens or a customer funnel? If attraction, retention and loyalty is on the line, it’s time to adopt a new employee engagement funnel. Photo by Melanie ...

Getting the merchant onboarding process right means merchants encounter no obstacles and acquirers get the data they need—fast. Automation has not only changed the quality of merchant data, it has ...

Bridging the gap between candidate identification and legal execution requires a structural shift in how we view recruitment.

In the race to deliver seamless digital experiences, customer onboarding has become a critical moment of truth for banks. While frictionless onboarding can delight customers, it may also open the door ...