Google recently extended 24/7 phone support to all Google App customers—would Microsoft do the same? As of now, 90 percent of Office 365 customers get no phone support at all for technical problems.

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Earlier this week, Microsoft launched previews of Office 2016 for Windows ...

Switch, a cloud-based business phone service, has been watching Office 365’s adoption grow since it launched — and now it’s too big to ignore for the startup. So Switch, after launching in 2014, now ...

Skype for Business Server and the new Cloud PBX option in Office 365 are gradually becoming viable alternatives to traditional telephone systems, but many key features are still under development.

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Microsoft today announced the general availability of mobile device ...

Microsoft says the decision was made in order to align Office Mobile for Windows Phone with its iOS and Android counterparts. As a result, Office Mobile now lets smartphone users view, as well as edit ...

Microsoft offers a few different flavors of Office 365. But no matter which edition you buy, you can install and run Office on as many computers and devices as you need. That capability makes Office ...

Office 365 is largely aimed at the enterprise. That is true. It is really on-premises software for servers and clients that is hosted on big honking servers with access served up over the Internet or ...

Microsoft on Friday released its Office Mobile 365 app for Apple's iPhone, allowing users with subscriptions to the productivity suite to access Word, Excel and PowerPoint documents on the go. With ...

We recently asked businesses and schools using Google Apps to rate Google’s customer support, and found that it often falls short of being business-worthy. But Google is trying to change its ...