Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

We compare the ticket management, customizable user interfaces, and other features of Freshdesk and Spiceworks, two IT-focused help desk software offerings, to see which one better suits your business ...

Customer satisfaction is crucial for the success and growth of any business. Organizations prioritizing customer satisfaction strategies are more likely to achieve higher customer retention rates, ...

AUSTIN, TX--(Marketwired - Dec 9, 2014) - SolarWinds (NYSE: SWI), a leading provider of powerful and affordable IT performance management software, today introduced new integration between SolarWinds ...

The global help desk and ticketing software market is set for explosive growth, with projections indicating a surge to $7.51 Billion by 2031. This remarkable expansion, driven by the benefits of ...

Customer touch points are far and few between during a pandemic. A key area for customer interaction is your help desk, here's what you need to know to select the right service. Understanding how ...

Handling support requests is about more than just answering the phone. It's also essential to track and manage support issues from the initial inquiry to the ultimate resolution. That's where help ...