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Organizations are relying more than ever on technology and information processes and systems to deliver critical operations. Given this operating environment, the occurrence of incidents resulting in ...

Security incident management is a critical control by ISO 27001 standards (Clause A13), and has an equal, if not higher, level of importance in other standards and frameworks. incident management ...

It's definitely a moment of tension: A customer is unhappy, perhaps irate, and is seeking both attention and satisfaction. Or perhaps he's suffered a major setback—a storm or fire, for example—and is ...

In the 1970's, California (U.S.) resources were severely taxed by major wildfire outbreaks. These incidents required the cooperation of multiple agencies that did not usually work together. Many ...

When a critical app suddenly crashes or a payment system stops working, the entire business feels the impact. Customers get frustrated, teams scramble, and every minute of downtime chips away at ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

The world of incident management is changing. Going back decades, it's been a great badge of honor to carry a pager. It meant you were an important person with an important job. You were someone who ...