Chrysalis Software has announced the first in a series of packaged IVR applications aimed at reducing implementation lead time and overall costs for customers. Chrysalis Software has announced the ...

OTTAWA, Ontario--(BUSINESS WIRE)--Pronexus, the developer of the leading Interactive Voice Response (IVR) toolkit Pronexus VBVoice™, announced a partnership with RealityCorp that will enable VBVoice ...

GAITHERSBURG, Md.--(BUSINESS WIRE)--Symago, a leading provider of Interactive Voice Response (IVR) solutions, announced today the entry of SymRx™, a complete IVR solution for pharmacies, into Epic’s ...

Interactive Voice Response (IVR) is a mechanized innovation that enables human-to-human communication via DTMF input (Dual-tone multi-recurrence). In today’s business world, virtually all businesses ...

NEW YORK, April 9, 2013 /PRNewswire/ — Communication technology leader Plum Voice has launched a tool that addresses the escalating business need to improve voice applications, refine customer service ...

While interactive voice response (IVR) systems have remained a staple for call centers, their use has been declining gradually with the emergence of other types of customer service, especially through ...

Increased competition, deregulation and rising customer acquisition costs highlight the importance of both high-quality customer service and effective management of operating costs. To achieve both, ...

Gartner has revealed its "Magic Quadrant for IVR and Enterprise Voice Portals, 2006," earmarking Avaya, Genesys Telecommunications Laboratories, Intervoice, and Nortel as leaders of the market.

We suspected it may be happening, but Datamonitor confirms it in a new report: "'Traditional' touchtone interactive voice response (IVR) -- utilized by businesses over the past two decades for the ...

In part one of this two-part article, we discussed the recent re-evolution and technological improvements of speech interactive voice response (IVR) technology as well as a number of the ways that ...