Well-designed IVRs resolve issues, reduce cost and leave customers with a positive impression. Poorly designed ones create ...

The best IVR systems enable businesses to manage inbound calls at scale, and empower customers to answer questions on their own. From simple phone menus to next-gen conversational IVR, this list ...

IVR Pricing Is Erratic, But it Can Work in Your Favor Your email has been sent IVR pricing gets more complex as your needs get more advanced. Here’s how to avoid being blindsided by rising IVR costs.

This week, we’ll continue our discussion on how advances in voice-over-IP-related protocols can improve call center operations. First, we’ll look at progress in interactive voice response (IVR) ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

Remember the bad old days of customer self-service? Automated systems would present you with five or more different options — any one of which could lead to five or more other options. With touchtone ...

Business is booming and now you need to streamline your company’s communications, especially when it comes to incoming calls. Interactive voice response (IVR) technology answers customers’ calls and ...

If your company is a small business with big goals, you understand that competing with larger companies can be tough. You need to be clever, quick, and inventive to match their resources, staff, and ...

Have you ever found yourself screaming “agent” or “representative” into your phone out of sheer frustration with an automated system? You’re not alone. Our research shows that 76% of customers in the ...

TARRYTOWN, N.Y., April 4, 2011 (GLOBE NEWSWIRE) -- Debt Resolve, Inc. (OTCBB:DRSV) (the "Company") announced that E-Complish LLC, a leader in the production and design of payment solutions for high ...