ITIL outlines processes and practices for efficient, cost-effective and business-centric IT service management. Although numerous paradigms exist, the IT Infrastructure Library (ITIL) has emerged as ...

Half the battle with properly managing IT infrastructure and applications is adhering to best practices. The other half? Putting technology in place to automate, monitor and speed problem resolution.

I took ITIL Foundation a long time ago, but I hear today's ITIL has changed quite a bit.” Perhaps you have that impression.

Monitor 24-7, the developer of IncidentMonitor™, are delighted to broadcast this release of IncidentMonitor™ version 9.0. IncidentMonitor™ is an ITIL-compatible, service desk software, which allows ...

About three years ago, a trade publication rated analysts based on predictions they made, citing relevance and outcome. I remember getting something like a C+ (not a bad grade for the overall pack) on ...

After a rollercoaster ride in IT investment over the past few years, many organisations are beginning to look at how they use information technology in a more strategic manner. Most critical business ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

IT service management (ITSM) has experienced tremendous growth in the wake of the COVID-19 pandemic, which has spurred on the rapid development of a number of IT operations (ITOps) and digital ...

What you'll learn: Find out why you should be implementing ITIL in your IT organization. Learn the five phases of ITIL service management, how ITIL v3 service management allows you to target ...