They're things that cause all of us to complain: a product that breaks or is never delivered, a used car that turns into a lemon. Consumer Reports and 5 on Your Side have information to share about ...

SEATTLE — It happens even to savvy consumers, including Consumers’ Checkbook staff: Sometimes—even after you do extensive homework before making a purchase or contracting for a service—things still go ...

There are plenty of things for consumers to complain about, from an overcooked steak to a repair person who never shows up. But your grumbles don’t always have to be negative — one consumer advice ...

Add Yahoo as a preferred source to see more of our stories on Google. A mid-adult woman working from home with computer problems, speaking to a customer service representative. (10'000 Hours via Getty ...