The front office is the heart of a hotel. It's the first and last areas guests see and interact with. How well the front office operates can create repeat business or drive customers away. A hotel's ...

Ibis has announced the completion of the roll-out of its new guest welcome programme across all ibis, ibis styles and ibis budget hotels in the UK, aided my mobile technology. The new approach sees ...

Seasoned international travelers are familiar with the ins and outs of checking into a European hotel. After a long flight, you walk up to the concierge, give them your reservation information and ...