Telstra plans to launch in the next few days a mini help-desk software tool for its BigPond Internet customer base as part of its AU$100 million package to shore up its Internet service provider arm.

Just a few months after rolling out, Desk.com is getting bigger and better for its business customers with some snappy new analytics tools. Owned and introduced by Salesforce.com at the end of January ...

Ticketing software and help desk software are terms often used interchangeably. However, there are stark differences between the two. Ticketing software focuses on lodging, handling, and solving ...

Problem: Response times were lagging in this bank's IT department, which managed requests solely by email. Solution: Help desk and asset management software to automate troubleshooting requests and ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

Atlassian has acquired Halp, which creates help desk ticketing tools inside Slack. Atlassian's head of product integrations, Steve Goldsmith, said that Halp's tool is complementary to its existing ...

SEATTLE--(BUSINESS WIRE)--SkyKick (www.skykick.com), a global provider of cloud automation and management software for information technology services providers (ITSPs), today announced major upgrades ...

Over are the days of the reactive IT help desk with a basic mandate of recording and responding to IT issues from end users. The help desk now sits at the core of an organization’s IT service ...

Salesforce.com unveiled a new customer service help desk tool this week. Desk.com works with customer requests delivered over a social network. (click image to enlarge) It is the byproduct of ...

Help desk operations are no small matter at JPMorgan Chase, which runs seven sites that handle some 3 million IT service calls per year. Following its 2004 merger with Bank One and the end of its $5 ...