The doctor’s waiting room has changed in recent years. There’s no longer the magazine and newspaper rack to keep you busy while awaiting your visit. Patients are now glued to their smartphones in the ...

In the wake of COVID-19, healthcare providers will need to rethink the traditional waiting room experience. Phoenix-based Banner Health is taking that step with the launch of a virtual waiting room ...

In the Customer Experience report, we look at the many ways companies and consumers interact and how companies might make those experiences better for consumers. Previous coverage and new stories ...

I’ll get right to the point: I had a 1:30 pm appointment with my gastroenterologist yesterday. It took months to get this appointment. One mjor survey found that average wait times for an appointment ...

Medical spaces are a unique combination of majorly stressful and potentially boring—a combo that can lead to etiquette mistakes with serious consequences, says Lizzie Post, the co-president of the ...