This article originally appeared in the April 2023 issue of Security Business magazine. When sharing, don’t forget to mention Security Business magazine on LinkedIn and @SecBusinessMag on Twitter. The ...

Auditors credited the improvements in the Social Security system to a new telephone customer service system, changes in ...

As someone who has spent years navigating the world of cybersecurity, I’ve learned that customer-facing security deserves just as much attention as enterprise security, if not more. Businesses often ...

A nonprofit legal group is calling on the Social Security Administration to release records on recent internal changes and “customer service breakdowns,” alleging it has caused widespread service ...

For some attackers who are skipping the encryption — and solely pressuring victims to pay over stolen data — the goal is actually to minimize disruption, experts told CRN. While traditional ransomware ...

The Social Security Administration’s staffing and customer service issues have been mounting, and budget disputes in Congress could make them worse. By Mark Miller Few government agencies touch the ...