NEW YORK, NY--(Marketwire -08/14/12)- Voxeo, the leading provider of Unlocked Communications™, announced today the availability of VoiceObjects 12, featuring extreme simplicity in the development, ...

SAN FRANCISCO--(BUSINESS WIRE)--PagerDuty, Inc. (NYSE:PD), a global leader in digital operations management, today announced it has updated PagerDuty for Salesforce Service Cloud on Salesforce ...

Ten years from now, no doubt we’ll look back at our time and find it unbelievable that enterprise applications were built with so little disposition to communicate with the outside world. But thanks ...

The Internet has fundamentally transformed the way businesses interact with clients and potential customers, allowing companies to process huge amounts of information in shorter periods of time and ...

Salesforce spent approximately $50 million in cash, net of cash acquired, to buy Assistly, Salesforce said Wednesday. Assistly offers cloud-based "instant customer service help desk applications" that ...

BOZEMAN, MONT. — Right Now Technologies last week gave its Web customer service application new modules to handle servicewarranty contracts, as well as support for online chat and phone callback ...

NEW YORK--(BUSINESS WIRE)--SpeechCycle, the leading provider of customer self-service solutions for service providers, today announced the results of a survey of more than 1,000 smartphone users ...

Nuance Communications unveiled a new piece of software for mobile phones that allows users to retrieve and display information regarding their account by calling a new customer care number. Rather ...

Customer service is always important but never more critical than during difficult economic times, when wasting time is just not acceptable and customer satisfaction is an imperative. Atlantic Detroit ...

Pegasystemshas enhanced the Pega Customer Service for Healthcare application, including a new Clinical Interaction Manager that integrates customer service and care management to give health ...