Ten years from now, no doubt we’ll look back at our time and find it unbelievable that enterprise applications were built with so little disposition to communicate with the outside world. But thanks ...

LAS VEGAS-- (BUSINESS WIRE)--KNOWLEDGE16 – ServiceNow (NYSE: NOW), the enterprise cloud company, today unveiled a new application that connects departments, systems and workflows to transform the way ...

SAN FRANCISCO--(BUSINESS WIRE)-- PagerDuty, Inc. (NYSE:PD), a global leader in digital operations management, today announced it has updated PagerDuty for Salesforce Service Cloud on Salesforce ...

BOZEMAN, MONT. — Right Now Technologies last week gave its Web customer service application new modules to handle servicewarranty contracts, as well as support for online chat and phone callback ...

Avaya is rolling out two new industry-specific applications at the National Retail Federation’s annual trade show on Monday. One, Avaya Video Assist, leverages the company’s contact center expertise.

Massive investments are being made to improve overall customer experience, because companies of all sizes are now keenly aware that satisfied customers make it easier to cross-sell and upsell new ...

Pegasystemshas enhanced the Pega Customer Service for Healthcare application, including a new Clinical Interaction Manager that integrates customer service and care management to give health ...

Nuance Communications unveiled a new piece of software for mobile phones that allows users to retrieve and display information regarding their account by calling a new customer care number. Rather ...

Like virtually every other major tech company, Microsoft is currently on a mission to bring machine learning to all of its applications. It’s no surprise then that it’s also bringing ‘AI’ to its ...

Customer analytics tools have always been at the forefront of adoption in the business intelligence space – and given the importance of customers in revenue generation, it is unlikely this situation ...

In today's customer-centric business environment, organizations are dependent on rich, highly accurate customer data to enhance relationships, personalize experiences and drive growth. However, many ...