The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

As a national leader among suppliers of groceries to supermarkets and other food outlets, C&S Wholesale Grocers knows what it takes to provide great customer service. One key is giving buyers what ...

A hosted contact center is a cloud-based customer service solution that enables businesses to manage customer interactions without the need for on-premises infrastructure. Unlike traditional contact ...

Joel Suarez is a principal customer experience architect at CDW. He specializes in designing and delivering cutting-edge customer experience and contact center solutions that help organizations ...

Five9 FIVN is well positioned to benefit from an ongoing transition of contact center operations from legacy on-premise solutions to the cloud. In the cloud-based contact center as a service, or CCaaS ...

Whether it is states connecting with their constituents, health systems helping their patients, or schools answering requests from students and parents, the notion of the contact center has evolved.

PRINCETON, N.J. & SUNNYVALE, Calif.--(BUSINESS WIRE)--Astound Broadband, the 6 th-largest U.S. Cable provider, and Intermedia Cloud Communications, a leading provider of intelligent cloud ...

Healthcare contact centers can improve efficiency and integration with a user-friendly, cloud communication platform that ...

The day the Oklahoma Tax Commission (OTC) launched its new cloud-based call center, its Taxpayer Resource Center processed 105 more calls than usual and reduced its time to write call summaries. The ...

A potential Genesys sale, a Cisco surge, and a move to the cloud. There's a lot going on in the contact center space these days. The big headline in the past week was the news--still unconfirmed as I ...

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This cloud communications company is witnessing an uptick in its growth trajectory thanks to the growing adoption of AI tools ...