Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Integrating a business’s telephone system with the call agent ...
Artificial intelligence is transforming call centers by streamlining tasks and improving customer service. Still, there is a ...
NEW YORK (AP) — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information ...
9th Circuit revives FLSA overtime action against Customer Connexx, JanOne Activating computer was ‘indispensable’ part of the job, panel finds (Reuters) - Call center employees who communicated with ...
WASHINGTON (7News) — The 7News I-Team is taking a closer look at a plan for D.C.’s 911 Office of Unified Communications (OUC) to avoid a repeat of numerous outages this summer. In an exclusive ...
OFFICIALS. ONE MATTER, ALLEGHENY COUNTY EMERGENCY SERVICES WANTS TO CLARIFY IS THAT IT WAS NOT A 911 OUTAGE. SECONDLY, THEY SAY THAT THEIR ABILITY TO RESPOND TO EMERGENCIES WAS NEVER COMPROMISED BY ...
An Ohio district court ruling may give call centers a road map for determining when compensable time for remote workers ...
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