Comcast is continuing to spot a concerning pattern of customer behavior.

The latest reported Comcast customer service scandal reads like a bad joke in an ongoing tragicomedy: A man's house burns down on April Fools' Day, and attempts to cancel Comcast service at the ...

Fellow VoIP blogger Ted Wallingford has posted a tale of woe about the company I often refer to as "Comcash." Seems as though Ted's problems started almost a year after he installed Packet8 VoIP on ...

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Comcast has legendarily bad customer service. The cable giant has been rocked by a series of scandals that grew out of its inability to treat customers well. These ranged from making it hard for ...

Yesterday, Hair Balls coughed up a horror story involving a not-very-awesome customer service experience at the hands of Comcast. So did the readers in the comments section of the blog as well as on ...

As we all know by now, calling the cable company to try to cancel your service ranks somewhere between a mugging and hernia surgery. At Comcast, they send you over to a customer retention specialist ...

Comcast has the same relationship with its customers that most cable companies and Internet service providers have -- a sort of uncomfortable, mutual tolerance. In many ways, it's like a bad marriage ...

Three things in life are certain: Death, taxes and rock-bottom customer satisfaction ratings for America's two largest cable companies. Consumers Union, the policy and advocacy division of Consumer ...

[url=http://arstechnica.com/civis/viewtopic.php?p=28979715#p28979715:3g8q3ul1 said: UnnDunn[/url]":3g8q3ul1]Maybe Comcast should focus on improving its existing ...

An internal Comcast document entitled Comcast's Handbook for Law Enforcement reveals the manner in which the cable and broadband giant keeps phone records of its Comcast Digital Voice customers. Not ...