James Loffler is the President of Loffler Companies, a leader in business technology services and solutions across the Upper Midwest. In the dynamic landscape of business and office technology, the ...

HBR Learning’s online leadership training helps you hone your skills with courses like Customer Focus. Earn badges to share o ...

Success for a financial advisor is dependent on attracting and retaining clients. The key is to create an incredible client service model to deliver an experience for clients that surpasses their ...

Liveops Addresses the Global Empathy Gap with Modern Distributed Customer Service Solutions. San Francisco, CA — The traditional call center procurement model is causing a struc ...

Salesforce Inc (NYSE:CRM, XETRA:FOO) said on Monday it has agreed to acquire Fin, formerly known as Intercom, in a deal ...

As we enter into what most people consider a forever-hybrid environment with clients, it’s time to commit to a new set of service models. I say commit because we’ve arrived at a point where ...

Opinions expressed by Entrepreneur contributors are their own. Your customers’ expectations are increasing. Experts say this is one of the top challenges companies will face in 2023. And in today’s ...

Forbes contributors publish independent expert analyses and insights. Rachel Wells is a writer who covers leadership, AI, and upskilling. Within the last five years, Google searches for "remote ...

Law firms are learning that offering great legal service is less of a differentiator and more just a standard expectation of clients today. Law is a quintessential relationship business, with law ...

Many CPAs will have heard the compelling reasons why now is an opportune time to offer client advisory services (CAS). The term “client advisory services” refers to a variety of services CPAs can ...