Customers are vital to any business, and customer relation management (CRM) software enables you to maximize every interaction. We help you choose the best CRM for your small business based on our ...

CRM deployments heavily doused with artificial intelligence how-to features may be bucking a continuing consumer preference for human support over AI-powered solutions. Despite the growing emphasis on ...

For this reason, the integration of sales, CRM, and service desk software is not just beneficial but essential for manufacturers who need to streamline their operations, enhance customer relations, ...

Our content is funded in part by commercial partnerships, at no extra cost to you and without impact to our editorial impartiality. Click to Learn More The best helpdesk software is Zendesk, with ...

Zendesk Sell delivers a well-rounded CRM experience with a focus on usability and integration with Zendesk's renowned support tools. While it may not offer the depth of features found in some ...

The competition between Zendesk and Freshdesk is extremely tight, but overall we’d argue that Zendesk is the better choice than Freshdesk if you’re after a top small business CRM with slick platform ...

Customer satisfaction is crucial for the success and growth of any business. Organizations prioritizing customer satisfaction strategies are more likely to achieve higher customer retention rates, ...

REDWOOD CITY, Calif.--(BUSINESS WIRE)--LiveOps, Inc., the global leader in cloud contact center and customer service solutions, today announced the launch of the LiveOps for Microsoft Dynamics CRM.

Customer touch points are far and few between during a pandemic. A key area for customer interaction is your help desk, here's what you need to know to select the right service. Understanding how ...

Community platform company Get Satisfaction has raised $6 million in funding, expanded its management team and launched plans to expand to take on the enterprise social CRM field. Get Satisfaction, ...