Learn how Best Buy transformed customer experience with AI, reducing 93 contact center apps to streamlined solutions and deploying parts of the new AI CX in 6-8 weeks.

Best Buy is taking the plunge and incorporating AI-powered shopping tools for its customers, announcing at Google Cloud Next 24 that it’s partnered with Google Cloud and Accenture to bring users ...

Best Buy cuts workforce, including Geek Squad, looks to AI for customer service Best Buy has made significant cuts to its workforce, including the Geek Squad.

Best Buy Company Inc.’s BBY operational efficiency, strategic growth investments and customer-centric initiatives have positioned it well in a challenging market. The company's financial ...

Best Buy customer service reps. Numerous employees who’ve worked as call service reps for Best Buy have commented on their time there. One former remote employee for the chain based out of New ...

They’ll sacrifice anything, including customer service. @Best Buy YOU SUCK!” Aydin wrote in the caption. Advertisement. The video has nearly 100,000 views and more than 1,000 comments.

Best Buy is expanding its partnership with Google Cloud to leverage generative AI technology for new customer service tools. The retailer also is working with Google Cloud and Accenture to develop new ...

Note: I have no personal connection to Best Buy or their employees beyond my customer experience. The employees have no idea I am writing this, but I do hope someone shares it with them. The ...

While many companies already use automated customer service tools in some form, Best Buy is joining a limited cohort that make such explicit use of AI-assisted customer service technologies.