Understand innate reactions. Customers are people, and like all human beings, have subconscious reactions to their environment. Improve CX through customer behavior. A psychological lens can help CX ...

Persistent concerns about poor behavior in UK secondary schools have led to the widespread implementation of disciplinary ...

It is at the confluence of different experiences that new theories come into being. Writing in this week's "Perspectives" in the journal Science, ASU researchers Kim Hill and Rob Boyd comment on new ...

As a small business owner, it's vital to establish a work culture in which your employees feel valued and acknowledged. The traditional authoritarian approach to leadership no longer yields the kind ...

The biological perspective in psychology looks at how the brain, immune system, nervous system, and genetics explain behavior. Natural selection affects which behavior patterns are passed to future ...

Cybersecurity incident response teams (CSIRTs) rely on technical and social skills. But focusing mostly on technical knowledge can come at the expense of communication and teamwork, according to a new ...

Researchers from State Grid Corp. of China, the nation's largest state-owned grid operator and power utility, have explored the effects of individual behavioral interactions on the adoption of ...

Concerns about the high costs of cancer care have led to a renewed interest in understanding how patients value the outcomes of care. Psychologists, economists, and others have highlighted some of the ...

I approach counseling from a cognitive-behavioral perspective in that patterns of thoughts and actions are explored to understand the client’s perspective better and develop solutions. Cognitive ...