Organizations strive to keep customer service a top priority. In the best scenario, impeccable customer service can significantly improve an organization's growth and revenue potential. Unfortunately, ...

We browsed customer complaints on Reddit to find out which fast food chains offer the worst customer service; long waits, ...

Customer service is an essential part of any shopping experience, and unfortunately, these grocery store chains often miss the mark in that category.

About 3 in 10 consumers say a company took no action at all in response to their most recent poor customer service experience, according to a survey of 1,000 consumers released last month by CCW ...

Nearly two-thirds of consumers report having had negative experiences when buying from brands and poor customer service is the top reason. Those are findings from an Adobe Express study that polled ...

The United States is in a data quality crisis. This impacts everything, from productivity to AI. Here I’ll focus on the impact of bad data on customer service, which is also in crisis. I recently got ...

Don't let a bad day ruin your business. Learn how to handle unhappy customers and build lasting loyalty.

Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. With over a decade and a half of experience in the customer ...

Customer service in travel is at an all-time low. The Department of Transportation received a record number of complaints last year. You can manage bad service by questioning your loyalties, ...

In this case, the “reward” is one you must demand in exchange for putting up with awful customer service. more In a Star-Tribune column, John Ewoldt explains his counterstrategy in the all-too-common ...