Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

Welcome to the future of customer service! Jotform is proud to show off our newest innovation: Jotform AI Agents. Jotform ...

Agentic AI's potential for improving customer satisfaction and streamlining workflows is bolstering its appeal in customer ...

Singapore Airlines partners with Salesforce to incorporate Agentforce, Einstein in Service Cloud, and Data Cloud into its ...

According to experts, Chinese DeepSeek, and other artificial intelligence (AI) trends pose a major challenge to employees of ...

If computer capabilities are accelerating at a speed no human can muster, service doesn’t need to be stagnant. Following the need for game-changing technology to manage customer interactions with ease ...

The "AI for Customer Service Market by Product Type (AI Agents, Recommendation Systems (Knowledge Base Platforms), Workflow ...

In today’s fast-paced digital marketing landscape, artificial intelligence (AI) is revolutionizing how advertisers optimize ...

It will utilise Salesforce’s Agentforce, an artificial intelligence (AI) system that deploys autonomous agents to perform ...

The rise of AI-first search platforms is transforming the B2B landscape, offering a fundamentally different approach to ...

The artificial intelligence startup released a platform that lets companies create their own AI bots for completing tasks ...

Singapore Airlines and American cloud-based software company Salesforce have embarked on a strategic partnership aimed at ...