ServiceNow has just announced an army of thousands of AI-powered agents, along with an orchestrator to co-ordinate their actions, and a no-code Agent Studio to create, customize and manage agents ...

Anand Subramaniam is SVP Global Marketing for eGain Corp. eGain’s solution automates digital-first customer engagement for global brands. Working as a contact center agent was never for mere mortals.

As companies expand their AI agent fleets, they’re discovering that managing them presents a new set of challenges. Microsoft aims to address those issues with Agent 365, a platform it launched at ...

Security leaders have spent years hardening identity controls for employees and service accounts. That model is now showing its limits. A new class of identity is rapidly spreading across enterprise ...

AWS Labs’ Multi-Agent Orchestrator open source project rethinks distributed computing to make it easier to build sophisticated, efficient, and cost-effective AI systems. According to a recent report ...

Boards have spent years asking if people have too much access. In 2026, the harder question is whether your AI agents do — and whether you can prove that to regulators, auditors, and your board. New ...