Chains with employee satisfaction scores lower than 50% include Carl’s Jr., Wingstop, Freddy’s Frozen Custard & Steakburgers, ...

While rivals scramble to improve their menus, apps, and order accuracy, Chick-fil-A’s consistent excellence in customer satisfaction is a feat unmatched by any other restaurant brand. Not McDonald’s.

The ACSI 2025 report found challenger brands on the march, sector leaders on the defensive, and Starbucks showing surprising ...

According to the American Customer Satisfaction Index Restaurant and Food Delivery Study, Chick-Fil-A received the highest ...

Americans have a lot of choices when they want to eat out, whether it be at a fast-food chain or a full-service restaurant, with customer satisfaction being a significant factor in where they go.

Customer satisfaction among quick-service (aka fast-food) restaurants remained unchanged from last year, holding steady with an ACSI score of 79, according to the report. Some chains did better than ...

Chick-fil-A’s systemwide sales eclipsed $22 billion in 2024 as the brand remained only one of three restaurant chains in ...

The popular restaurant chain claimed the top spot over other fast-food eateries, according to data in a new study.

Atlanta-based Chick-fil-A leads in customer satisfaction, besting its quick ... according to the index. Employees take orders as drivers wait in the Chick-fil-A drive-thru in Grandview Heights ...